MatterManifest

Terms of Use

Last Updated: March 01, 2025

1. Acceptance of Terms

By accessing and using MatterManifest.com (“we”, “us”, “our”, or “Website”), you signify your agreement to be bound by these Terms of Use (“Terms”). This applies whether you are a registered user or a guest, accessing the Website from any device or geographic location. If you do not agree to these Terms, please refrain from using our Website and services.

2. Account Creation and Usage


2.1. Eligibility

You must be at least 13 years old to create an account and use our services. By creating an account, you affirm that you are of legal age to enter into this agreement in accordance with the Children's Online Privacy Protection Act (COPPA).


2.2. Account Information

You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. This is essential for us to provide you with proper service. The information you need to provide includes, but is not limited to:

  • Your printer type and model
  • Material types you use
  • Any upgrades or modifications to your equipment
  • Issues or challenges you've experienced in the past with 3D printing
  • Accurate billing information

Providing and maintaining this information allows us to tailor our service to your specific needs, troubleshoot more effectively, and ensure smooth transactions. Failure to provide or maintain accurate information may result in service limitations or interruptions.


2.3. Account Security

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. If you notice any suspicious transactions or fraudulent activity associated with your account, you must contact us immediately at contact@mattermanifest.com.

3. Email Communication and Account Notifications


3.1. Email Requirement

A valid email address is required for account creation and authentication purposes. By creating an account, you acknowledge and agree that:

  • a) Email is our primary method of communication regarding your account.
  • b) You are responsible for maintaining a current and functional email address associated with your account.
  • c) You consent to receive emails from us regarding your account, transactions, and platform updates.

3.2. Types of Email Communications

We may send you emails for various reasons, including but not limited to:

  • a) Account verification and security notifications
  • b) Transaction confirmations and receipts
  • c) Updates to our terms of service or privacy policy
  • d) Important announcements about the platform or your account
  • e) Responses to your inquiries or support requests

3.3. Opting Out

While you cannot opt out of essential account-related and legal communications, you may have the option to adjust your preferences for marketing or promotional emails.


3.4. Email Security

We will never ask for your password via email. Be cautious of phishing attempts and always access your account directly through our official website.


3.5. Updating Your Email

You can update your email address through your account settings. It's crucial to keep your email current to ensure you receive important notifications about your account.


4. User Conduct

Users agree to use the Website in a lawful, respectful, and courteous manner. Any conduct or posted content that is harmful, offensive, obscene, abusive, invasive of privacy, defamatory, hateful, discriminatory, false, misleading, or incites illegal activities is strictly prohibited. We reserve the right to monitor, restrict access, or remove content if we believe it violates this policy or the law. Prohibited activities include but are not limited to:

  • Using the service for any illegal purposes
  • Uploading or sharing any content that infringes on intellectual property rights of others
  • Distribute malware or malicious content
  • Attempt to gain unauthorized access to other users' accounts or our systems
  • Manipulating ratings or reviews to falsely inflate or harm quality of files

5. Purchases Made on Marketplace


5.1. Content Ownership

When you purchase a file through credits, you are granted a limited personal-use only license. For files acquired without using credits, you are also granted a limited personal-use only license, but this license is only available from the time the file is ready for download until the download link expires. In both cases, you do not have rights to use, copy, modify, or distribute the acquired content for commercial purposes. For content you upload to our platform, you retain ownership. However, you grant us a non-exclusive, worldwide, royalty-free license to use, copy, modify, and distribute your uploaded content for the purpose of providing our services.


5.2. Marketplace Transactions

We act as an intermediary platform for buyers and sellers of digital files. While we strive to maintain a high-quality marketplace, please understand that we provide our best effort to curate the content for quality and printing success. Our team reviews files before they are made available on the platform, but we cannot guarantee perfection. This means potential issues could occur from time to time, and you may experience a file that does not work as expected or fails to print correctly. This can happen due to various factors, including but not limited to file compatibility issues, printer and material variations, or unforeseen technical problems.


5.3. Purchase and Refund Policy

In cases where you encounter a file that fails to print or function properly, we offer a refund of your credits under the following conditions:

  • You must provide proof of print failure through a photo or video.
  • The failure must be due to issues with the file itself, not user error or hardware problems. However in certain cases we may provide expert help to resolve your user error or hardware problems to guide you towards a successful print.
  • To request a refund, contact us at contact@mattermanifest.com with your proof and a brief description of the issue.

6. Intellectual Property

All trademarks, service marks, content, graphics, and other intellectual property on our Website belong to us, excluding third-party trademarks or service marks, which are the property of their respective owners. Unauthorized use, copying, reproduction, modification, republishing, uploading, downloading, posting, transmitting, or duplication of any of the material is prohibited. Users are expressly prohibited from using our content to create a competing site or for any other unauthorized purposes. Violators will be prosecuted to the fullest extent of the law.

7. No Paid Advertising

Our Website does not host or display paid advertising on behalf of any companies, brands, or entities. Any recommendations, endorsements, or reviews made on this Website are impartial and based solely on our research, experience, and evaluations.

8. Indemnification

You agree to defend, indemnify, and hold harmless MatterManifest.com, its affiliates, licensors, employees, agents, and third-party information providers against any claims, liabilities, damages, losses, costs, and expenses, including attorney's fees, arising out of or related to your use of our services, your violation of these Terms of Use, your infringement of any intellectual property or other rights of third parties, or your conduct in connection with the Website.

9. Termination

We reserve the right, at our sole discretion, to suspend or terminate your account, restrict your access to our Website, or refuse any and all current or future use of our services (or any portion thereof) at any time, with or without notice, for conduct that we believe is harmful, disruptive, or in violation of these Terms of Use. Additionally:


9.1 Suspension Due to Damaging Actions:

If your account is suspended for reasons that cause damage or loss of credits, or malicious harm to equipment of other users, we may retain your unused credit funds to offset the damages caused. This includes, but is not limited to:

  • Uploading files containing malware or viruses
  • Intentionally providing incorrect file specifications leading to equipment damage
  • Engaging in fraudulent activities resulting in loss of credits for other users

9.2 Suspension Due to Intellectual Property Violations:

If your account is suspended for uploading files that do not belong to you or that infringe on others' intellectual property rights, we will:

  • Immediately remove the infringing content from our platform
  • Holdback any potential payouts associated with the infringing content
  • Retain the right to permanently withhold these payouts if the infringement is confirmed

9.3 Account Reinstatement:

In some cases, accounts may be eligible for reinstatement after a suspension period. This is at our discretion and may require:

  • Providing proof of ownership for disputed content
  • Compensating for any damages caused
  • Agreeing to stricter account monitoring

9.4 Permanent Termination:

For severe or repeated violations, we may permanently terminate your account. In such cases:

  • You will lose access to all services and content associated with your account
  • Any unused credits may be forfeited, especially if the termination is due to malicious activities
  • You may be prohibited from creating new accounts in the future

9.5 Data Retention:

Upon account termination, we may retain certain data as required by law or for legitimate business purposes, such as fraud prevention.

10. Liability and Disclaimers


10.1 Service and Content "As Is":

MatterManifest.com endeavors to provide accurate and reliable content, information, and functionality. However, our services, content, and all resources provided on the Website are offered on an "as is" and "as available" basis, without any representations, warranties, or assurances of any kind, whether express or implied. This includes, but is not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, freedom from computer viruses, accuracy, completeness, timeliness, or error-free operation. We do not warrant that the site or the server that makes it available are free of viruses or other harmful components, that defects will be corrected, or that the services will be uninterrupted or secure.


10.2 No Liability for Recommendations or Damages:

We offer resources for informational purposes only. We make no guarantees that the utilization of these resources will address or resolve your specific problems or requirements. Under no circumstances shall MatterManifest.com, its affiliates, licensors, employees, agents, or third-party information providers be liable for any damages, losses, or harm incurred as a result of applying any recommendations, advice, or content provided by this Website. This includes, but is not limited to, damages to printers, property, data, or other possessions. Users are encouraged to exercise their own judgment, caution, and due diligence, and to seek professional advice where necessary.


10.3 Limitation of Liability for Monetary Loss:

To the fullest extent permissible under applicable law, in no event shall we be liable for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages, or any damages whatsoever, including loss of profits, revenue, data, or data use, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. This limitation of liability shall apply regardless of whether MatterManifest.com has been advised of the possibility of such damages.


10.4 Jurisdictional Considerations:

The above limitations shall apply notwithstanding any failure of essential purpose of any limited remedy and to the fullest extent permissible under applicable law. If certain jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages, some or all of the above disclaimers, exclusions, or limitations may not apply to you.

11. Modification of Terms

We may amend these Terms at any time and at our sole discretion. The amended Terms will be effective immediately upon posting to the Website. Your continued access and use of the Website and services following the posting of the amended Terms signify your acceptance of such amendments.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the state of Delaware, United States of America, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Delaware, and the parties hereby consent to personal jurisdiction and venue therein.

13. Contact Information

If you have any questions, concerns, or comments about these Terms of Use, please contact us at contact@mattermanifest.com. By using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.