Purchase and Return Policy

1. Purchasing with Credits

All items, content, and features on our site are purchased using credits. Credits are designed to simplify and streamline payment transactions for our global community.

2. Credit Purchases and Refunds

Credits are purchased in packs using real money. Please note: All credit pack purchases are final and non-refundable. This policy allows us to efficiently handle worldwide transactions and offer a seamless experience for all users.

3. Premium 3D Print File Guarantee

We stand behind the quality of our premium 3D print files. If you encounter a technical issue and the file does not work as described, we will refund your credits for that file. To request a refund and get support, please follow these steps:

Click My Items , then Review this Product on the corresponding file.
You will be asked a few questions to help us better understand the issue.
Our team will review your submission and process your refund promptly if the file is found to be faulty.

4. Intellectual Property and Licensing

When you purchase a file, you are granted a limited, non-exclusive personal use license.

This does not give you the rights to:

Sell prints made from the file (unless the original license explicitly permits commercial use).
Distribute, modify, or redistribute the file in any form.

For files where commercial use is allowed:

You may sell prints made from the file.
You may not distribute modified versions of the file that restrict commercial use.
You must provide credit to the original designer as specified.

5 . Credits and File Access

Unspent credits do not expire.
You will retain access to redownload and manage your purchased files after purchase.

6. Designer File Removal

In the event a designer chooses to remove or delete a file from the platform:
- In most cases, you will retain access to the version(s) of the file you purchased, as well as be able to continue using any files you have already downloaded.
- However, you will not be able to generate new print files for different materials or printer configurations after removal.
- We will do our best to maintain your access to the file, but we do not guarantee that you will be able to continue to re-download the file after removal as our licensing rights may vary from designer to designer.

7. Limitation of Liability and Warranties

Our 3D print files are provided "as is" and are intended for use with compatible, properly setup printers and materials. While we strive for high quality, we cannot guarantee perfect results in every scenario. Users are responsible for ensuring compatibility and proper setup.

No Warranty of Fitness: Files are provided without any warranty of fitness for a particular purpose. We do not guarantee compatibility with every printer, material, or user setup.
File Quality: We strive to ensure all files meet high standards, but minor imperfections or variations may occur due to the nature of 3D printing and differences in hardware or software.
Printer and Material Compatibility: It is your responsibility to ensure your printer and materials are compatible with the file specifications. We are not responsible for failed prints due to incompatible hardware, self-upgraded firmware, or unsupported materials.
User Modifications: We are not liable for any issues arising from:
- Modifications made to the file by the user.
- Changes or customizations to your printer that deviate from the recommended printer or material settings.
- Improper assembly, maintenance, or calibration of your printer.
Indirect Damages: We are not responsible for any indirect, incidental, or consequential damages, including but not limited to loss of materials, time, or business opportunities, resulting from the use or inability to use our files.
Refund Policy: Refunds apply only to unmodified files used with compatible, properly configured printers, and only for technical issues that prevent the file from functioning as described.

If you have any questions, please contact us at contact@mattermanifest.com